Cancellation policy

This policy applies only to products offered as pre-orders, subscriptions, deposits, or other purchase options, if clearly stated on the product page.

At this time, PinPaint does not offer recurring subscriptions unless specifically noted.

For pre-order or delayed-fulfillment items, you may contact us to request a cancellation and refund before the order has shipped, if the order has not shipped within the stated or updated fulfillment timeline.

Once an order has shipped, our Return, Refund & Replacement Policy applies.

If you have any questions about a purchase option before placing your order, please reach out to us anytime. We’re happy to help.