For an enhanced service experience, we're now offering UPS Ground for all shipments with a swift processing time of 1-2 days. With UPS Ground typically delivering within 2-5 business days, you can anticipate your package in 3-7 days. Additionally, enjoy free US shipping on orders of $58 or more right now!

We want every customer to feel confident and excited about their purchase!

While our small team currently isn’t able to support returns once an order has shipped, all pre-orders for the new Subway Series can be fully refunded at any time before shipment — no questions asked.

So please don’t worry — if you change your mind during the pre-order period, just reach out and we’ll process a full refund for you right away.

We encourage customers to review product descriptions, sizes, and photos before ordering, and if you ever have questions, we’re always here to help!

Warranty & Replacements

All PinPaint products include a one-year warranty for non-human (manufacturing) defects.

If your item arrives defective or develops a workmanship-related issue within one year, we’ll replace it free of charge — no return needed.

For any additional questions or assistance, please reach out to us. You can contact us via email at hello@pinpaint.com or message us directly on Instagram (@pinpaint_official). We will respond promptly. Thank you for your support!

• 🎨 Artist Co-Creation: We collaborate with independent artists to turn their illustrations and concepts into wearable DIY scenes — from pins to plushies, from cozy corners to chaotic bedrooms. Whether you're a storyteller, illustrator, or world-builder, we invite you to co-create with us and turn your imagination into something people can carry.

• 🤝 Brand Collaboration: We're always excited to explore cross-industry collaborations that bring storytelling to life — whether it’s launching a co-branded product, creating an immersive DIY experience, or designing pins inspired by your signature elements. Got a story you want to tell together? Let’s build it.

• 🛍 Retailer Partnership: Join our growing network of retail partners around the world. We offer unique, modular lifestyle products designed to spark joy, interaction, and emotional connection. If you’re interested in stocking PinPaint, we’d love to hear from you.

We're excited to collaborate with you and create more wonderful moments together!