We ship all U.S. orders through trusted carriers such as UPS or USPS, depending on the destination and carrier availability.

Most in-stock items are processed within 1–2 business days. Pre-orders, restocks, or high-volume releases may take longer, and any special processing timeline will be noted on the product page.

Free U.S. Standard Shipping is available on orders of $58 or more.

Standard Shipping is fulfilled through UPS Ground or USPS Ground Advantage. Once shipped, delivery typically takes 2–6 business days.

Express Shipping is available at checkout for an additional fee and usually ships with UPS 2nd Day Air. The cost is calculated based on your delivery address. If your order qualifies for free standard shipping, you’ll only pay the upgrade difference.

If Express Shipping doesn’t appear at checkout, your address may already be within a faster standard delivery range, usually about 2–3 business days after shipment.

Need help with shipping? Please contact us as soon as possible after placing your order, and we’ll do our best to help.

We want every customer to feel confident and excited about their PinPaint order.

For pre-order items, you may request a full refund at any time before your order has shipped. If you change your mind during the pre-order period, simply reach out to us and we’ll be happy to help process your refund.

Once an order has shipped, we’re currently unable to accept returns or refunds for change of mind or personal preference. We kindly encourage you to review the product photos, descriptions, and dimensions before placing your order.

Warranty & Replacements

All PinPaint products include a one-year warranty for manufacturing defects from the date of purchase.

If your item arrives with a quality issue or develops a workmanship-related issue within one year, please contact us with your order number and clear photos. We’ll review it with care and provide a free replacement if the issue is covered.

This warranty does not cover normal wear and tear, accidental damage, or improper use.

If the same item is no longer available, we’ll do our best to offer a suitable replacement or another fair solution.

If you have any questions before or after ordering, please reach out anytime. We’re always happy to help!

For any additional questions or assistance, please reach out to us. You can contact us via email at hello@pinpaint.com or message us directly on Instagram (@pinpaint_official). We will respond promptly. Thank you for your support!

• 🎨 Artist Co-Creation: We collaborate with independent artists to turn their illustrations and concepts into wearable DIY scenes — from pins to plushies, from cozy corners to chaotic bedrooms. Whether you're a storyteller, illustrator, or world-builder, we invite you to co-create with us and turn your imagination into something people can carry.

• 🤝 Brand Collaboration: We're always excited to explore cross-industry collaborations that bring storytelling to life — whether it’s launching a co-branded product, creating an immersive DIY experience, or designing pins inspired by your signature elements. Got a story you want to tell together? Let’s build it.

• 🛍 Retailer Partnership: Join our growing network of retail partners around the world. We offer unique, modular lifestyle products designed to spark joy, interaction, and emotional connection. If you’re interested in stocking PinPaint, we’d love to hear from you.

We're excited to collaborate with you and create more wonderful moments together!